Privacy Policy

1. Introduction

This Privacy Policy explains how Seren Technologies collects, uses, stores, and protects personal data in connection with the supply of equipment, installation services, managed connectivity services, and ongoing customer support.

By engaging our services, making payment, or communicating with us, you agree to the practices described in this policy.

 

2. Who We Are

Seren Technologies is responsible for processing your personal data in accordance with applicable data protection laws.

If you have any questions regarding this policy or your data, please contact us using the contact details provided on our website or official documentation.

 

3. Information We Collect

We may collect and process the following types of personal data:

  • Full name

  • Business name (where applicable)

  • Installation address

  • Billing address

  • Email address

  • Telephone number

  • Payment details (processed securely via payment providers)

  • Service-related information (where relevant to managed services)

  • Communication records (emails, messages, support requests)

We only collect information necessary to provide and manage our services.

 

4. How We Use Your Information

We use personal data to:

  • Process payments and confirm bookings

  • Order and allocate equipment

  • Schedule engineer visits and installations

  • Deliver, install, and configure equipment

  • Provide ongoing managed services (including subscription management where applicable)

  • Provide customer support and troubleshooting

  • Issue invoices and manage billing

  • Enforce our Terms and Conditions

  • Respond to payment disputes or chargebacks

We do not sell personal data to third parties.

 

5. Lawful Basis for Processing

We process personal data on the following lawful bases:

  • Contractual necessity – to fulfil our agreement with you

  • Legal obligation – where required by law (e.g., accounting and tax records)

  • Legitimate interests – to operate and improve our business, recover debts, and protect against fraud

6. Payments

Payments are processed via secure third-party payment providers. Seren Technologies does not store full card details on its own systems.

Payment information may be retained in accordance with financial and accounting regulations.

 

7. Managed Services

Where Seren Technologies provides managed internet or connectivity services:

  • Subscription setup and administration are handled by Seren Technologies

  • Billing is managed directly by Seren Technologies

  • Connectivity may be delivered via third-party network providers

Service performance, availability, speeds, latency, outages, and network changes may depend on third-party providers and remain outside the direct control of Seren Technologies.

We may process relevant customer information to manage subscriptions and provide support.

 

8. Data Sharing

We may share personal data with:

  • Equipment suppliers and distributors (for order fulfilment)

  • Engineers and contractors (for installation and support delivery)

  • Payment processors

  • Professional advisers (legal, financial, or compliance)

  • Authorities where required by law

We only share the minimum information necessary for the specific purpose.

 

9. Data Retention

We retain personal data only for as long as necessary to:

  • Provide services

  • Comply with legal, tax, and accounting requirements

  • Resolve disputes

  • Enforce agreements

Where data is no longer required, it will be securely deleted or anonymised.

 

10. Data Security

We take reasonable technical and organisational measures to protect personal data from:

  • Unauthorised access

  • Loss or misuse

  • Alteration

  • Disclosure

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

 

11. Your Rights

Under applicable data protection laws, you may have the right to:

  • Request access to your personal data

  • Request correction of inaccurate data

  • Request deletion (where legally permissible)

  • Restrict or object to certain processing

  • Request data portability

Requests may be subject to legal and contractual limitations.

 

12. Third-Party Services

Where services rely on third-party infrastructure or providers, certain service-related data may be processed in connection with troubleshooting, performance monitoring, and support.

Seren Technologies is not responsible for the independent privacy practices of third-party providers, though reasonable care is taken when working with such partners.

 

13. Updates to This Policy

This Privacy Policy may be updated from time to time to reflect legal, operational, or service changes. The latest version will always apply from the date of publication.

 

14. Contact

For any privacy-related queries, requests, or concerns, please contact Seren Technologies using the contact details provided on our official website or documentation.

Seren Technologies